Troubleshooting Issues with your Dispense System ...

While we don't expect you'll have issues with our system, we still want to make it easy for you to be in control should something go wrong. Below are some of the most common issues that come from using Draught Dispense Systems, and suggestions on how to deal with them.

Of course, if you need assistance, always feel free to contact us

Carbonator Issues

Issue Possible Cause Solution
Flat Drinks CO2 Cylinder Valve is closed Open the CO2 Valve
Excessive Foaming CO2 Cylinder is empty Change the CO2 Cylinder
CO2 pressure is low Change the CO2 Cylinder
Drink is too warm See Below
Dirty Nozzle Clean the dispense nozzle

Taste Issues

Issue Possible Cause Solution
Too weak or to strong CO2 pressure is to low Change the CO2 Cylinder
Dispense valve out of adjustment Call us
Off Taste Dirty Nozzle Clean the dispense nozzle
Wrong flavour connected to syrup line Connect syrup line to correct flavour and open the dispense valve until problem is corrected

Product Mix Issues

Issue Possible Cause Solution
No Syrup Empty bag in box Replace B.I.B with fresh B.I.B of same flavour
Line obstruction OR Faulty changeover valve where fitted Free lines of any obstruction. Manually switch changeover valve to full B.I.B (Note - do not force the changeover valve. Ensure that a full B.I.B is connected to both sides)
No Carbonator Water Water off Open mains water stop cock
  CO2 cylinder valve closed Open the CO2 cylinder valve
  CO2 cylinder empty Chage the CO2 cylinder
  Reset button tripped Follow reset instructions located on the cooler or carbonator
To weak or to strong See Taste Issues See Taste Issues above

Temperature Issues

Issue Possible Cause Solution
Drink too warm Refrigeration unit not working Check main power supply. Switch on main power to the refrigeration unit, wait 2 hours and test temperature again
Insufficient airflow through condenser (dirty condenser) Clean the cooler condenser grill
Insufficient airflow through condenser (grill obstruction) Remove any objects blocking air into or out of the refrigeration unit

Free Samples

We're happy to offer free samples of our product to potential customers. To arrange your free sample, call us today on 07802 926 933 or 07834 231 990 or use the contact form.

Our Flavours:

We produce a variety of tap soft drinks, including Lemonade, Kola, Iron Brew, Diet Kola, Orange, Blackcurrant Cordial and more.

See the full range >

Contact Us:

We are based in Kimarnock, Scotland. You can telephone us on 07802 926 933 or 07834 231 990, or click here for more contact options.


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